Getting the Most from your Employees
Perhaps the greatest asset to a company are the employees who work there. Unfortunately, this all important asset is often overlooked and not managed effectively. With a concerted effort, you can change that and when you do, you will discover that your profits will soar. Happy employees make for happy customers, and happy customers will gladly give their money to you and your business.
Here are 8 tips to help you get the most from your employees:
Let’s face it…you are more willing to do things for someone who is positive and happy than for someone who is grumpy and yelling at you, right? Why should your employees be any different? They are human beings and will respond to positivity much better than negativity.
Now realistically, there will be times when you need to correct behavior in an employee. You will get greater mileage if you start your request with a compliment. When they hear what they are doing right, they will be more willing to listen to what you want to change in their behavior. Don’t forget to also end with a positive note. For example, start your comment with: “I really like how you do XXXX. You do a great job on that. I would appreciate it if you could please work on XXXX. That would be great. I appreciate you. Thank you!”
Practice Good Manners
Always, always, always use the words please and thank you. This helps the employee to feel respected and they will be more willing to do things for someone who they feel values them.
Don’t Be Critical in Public
When we see something that needs to be corrected, it is human nature to jump in and try to change it right away. However, while it is important to change behavior immediately, be sure that you do not criticize your employee in front of their coworkers or even worse, the customer. Nothing will cause dissatisfaction with a job quicker than being criticized in front of someone else. There will not only be dissatisfaction with the employee being criticized, but also by the people who witness it. Do it privately. And remember the principle of staying positive.
Let Them See You Work
One of the most effective things you can do is to let your employees see you work. And I don’t mean behind your desk in the office. Be willing to do the yucky jobs on occasion. And don’t make it seem demeaning. It must be a genuine effort on your part. This is leading by example. Your employees will be more willing to do the yucky jobs if they see that you are willing to do them too.
Set Clear Guidelines
Make sure that your employees really know what is expected of them. When you make sure that they know exactly what they are supposed to be doing, you will both be happier. This also keeps any misunderstandings to a minimum when things are defined. Give them a written, clear and concise list of what you expect.
This is one of the most important guidelines of good management. You can’t do something one time and expect it to suffice. You must practice what you preach consistently. Don’t be positive one day and then ream that employee the next. When you are consistent, then everyone knows what to expect.
Giving an employee accolades for a job well done will do a lot for their continued performance. The best part about this is that it doesn’t need to be expensive. Find out what their favorite things are. Give them their favorite candy bar or soft drink. Pick up a few movie passes and give them out on occasion. Sometimes the greatest thing you can do is to just say thank you and that you appreciate their hard work. But don’t just say thank you all of the time. Make it fun and unexpected. And look for the small things done right instead of just the big ones.
Become the kind of manager that is known for really listening to what your employees are saying. When you do this, they will be more apt to really listen to you.
What are some other ways to motivate your employees?